Returns/Refund Policy

Returns Policy

You are welcome to return or exchange products, subject to the following conditions.

A Return Authorisation must be issued to you by Coast Sydney Botanicals before you attempt to return products

Request a Return Authorisation from Coast Sydney Botanicals

within 50 days of original dispatch

Authorised Return received back by Coast Sydney Botanicals

within 60 days of original dispatch

Who pays outbound postage?

Customer  (Except in case of  incorrect product supplied by Coast Sydney Botanicals)

Who pays return postage?

Customer  (Except in case of  incorrect product supplied by Coast Sydney Botanicals)

Inspection of Authorised Return

Products must be:

ü  Unopened

ü  Original packaging intact

ü  Resalable, undamaged packaging

… to qualify for Exchange or Credit Note or Refund

Compensation options

Exchange or Credit Note or Refund